How long does it take to get my order?
We produce T-Shirts in batches.
For that we have 2 order windows per month:
1st - 15th of the month, and 16th - Last day of the month.
What the 'order window' means
It means that all orders placed before the 15th will be sent into production on the 16th of the month.
Orders placed after the 15th will be sent into production on the 1st of the next month.
So, in general, all orders take about 3-5 weeks to ship out but we aim to get your orders out to you as soon as possible.
Why we do it like this
We are a small team so this way we can keep orders moving in batches and it helps to space things out allowing for us to properly get orders out to you in a timely and organized fashion.
Do you ship internationally?
We currently only ship to Canada, the USA and Puerto Rico on our site right now but we will have international shipping available soon. We can ship internationally but will have to do those orders manually so send us an email!
I received my order but it is incorrect/something is wrong. What do I do?
Please send us an email with your order number, a picture of the item you received and a description of what is wrong with the order to [email protected]. We always want to make sure you are satisfied with your order so please do not hesitate to reach out if something is wrong.
What is your sizing?
Next Level® 6210 - Unisex CVC Short Sleeve Crew
Made with 60% combed ringspun cotton and 40% polyester, this custom t-shirt is super soft and comfortable for everyday wear.
SIZING CHART:
Size / Length / Width
S / 28" / 19"
M / 29" / 20.5"
L / 30" / 22"
XL / 31" / 24"
XXL / 32" / 26"
For sizing 3XL and larger we use:
Comfort Colors® 1717 Heavyweight Adult Tee
Made with 100% soft ring spun U.S. cotton fabric and cotton threads
Topstitched, classic width, rib collar
Relaxed fit, seamless body
SIZING CHART:
3XL / 27.75" / 32.5"
4XL / 29.75" / 33.5"
Measurements are provided by suppliers and garments may run smaller or larger with a difference of +/- 2.5cm (1 in).
What is your return policy?
Customers may return undamaged and unworn items within 30 days of purchase. Customers are responsible for return shipping costs. Please contact us via the site or send us an email for more information: [email protected]
How can I stay up to date with the latest news, drops, and deals?
Be sure to follow us on Instagram (@echo_base_north_design).